Language and Communication

Develop essential communication skills in English and Arabic for hospitality, tourism, and international workplace success.

Overview

Effective communication is essential in the hospitality and tourism industry. This course equips participants with the language skills and professional communication techniques needed to interact confidently with guests, colleagues, and employers. With a focus on hospitality-specific vocabulary, customer interaction, and cultural awareness, students will develop the ability to engage effectively in diverse environments.

English Skills

Develop conversational English skills tailored for hospitality and customer interactions.

Arabic for Communication

Learn Arabic basics for communication in Gulf-region workplaces.

Communication Techniques

Master professional etiquette and workplace communication techniques.

Improved Skills

Improve listening, speaking, and writing skills for hospitality environments.

Communication Styles

Understand cultural differences and adapt communication styles accordingly.

Boost Confidence

Gain confidence in handling guest inquiries and resolving complaints professionally.

!. English for Hospitality

Learn industry-specific vocabulary, polite expressions, and effective guest communication for hotels, restaurants, and travel services.

2. Arabic Language and Culture

Develop basic Arabic language skills and cultural understanding, essential for professionals working in Gulf-region hospitality settings.

3. Customer Interaction Skills

Learn techniques for active listening, professional speech, and clear communication to enhance guest experiences.

4. Workplace Communication and Etiquette

Master workplace communication, email etiquette, and verbal professionalism for smooth interactions with colleagues and management.

5. Cross Cultural Communication

Understand the impact of cultural differences in hospitality and learn how to communicate respectfully in diverse environments.

6. Pubic Speaking and Confidence building

Improve confidence in speaking with guests, delivering briefings, and presenting information professionally.

Department Contact

Hotline : +252612844423

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