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Diploma in Hotel Management
Professional training for future hotel leaders, covering front office operations, food and beverage service, housekeeping supervision, and hospitality management to prepare for both local and international careers.
Overview
This diploma offers a complete foundation in hotel operations and service management. Students gain practical and managerial skills needed to run departments efficiently in hotels, resorts, and related businesses. The course combines theory, industry exposure, and practical learning to prepare graduates for employment and career progression in hospitality management.
By the end of the program, students will understand service standards, leadership responsibilities, and operational systems used in the hospitality industry.
Guest Management
Learn to handle guest interactions professionally, address complaints efficiently, and maintain high service standards in hotels and hospitality settings.
Food Service
Master restaurant operations, menu planning, table setup, and serving techniques to deliver consistent, quality dining experiences.
Event Planning
Develop skills to organize, coordinate, and manage events, conferences, and banquets with precision and attention to detail.
Housekeeping Skills
Gain expertise in maintaining cleanliness, hygiene, and room preparation to meet hotel standards and guest expectations.
Hospitality Marketing
Learn marketing strategies, promotions, and customer engagement techniques to boost hotel visibility and attract clientele.
Operational Management
Understand hotel operations, staff supervision, budgeting, and resource management for smooth day-to-day functioning.
Course Content
History, principles, and scope of hotel and tourism industry.
Check-in/out procedures, reservations, guest relations, and communication skills.
Restaurant operations, menu planning, serving techniques, hygiene, and safety standards.
Room cleaning, laundry, inventory management, sanitation, and safety procedures.
Planning, organizing, coordinating, and managing events and banquets.
Marketing strategies, promotions, customer engagement, and digital tools.
Budgeting, cost control, revenue management, and basic accounting.
Staff recruitment, training, supervision, and workplace ethics.
Hands-on experience in hotel departments, guest interaction, and operational workflow.
Department Contact
Hotline : +252612844423
- Short Courses (1-3 Months)
- Hands-on Practical Training
- Industry Site Visits
- 100% certified
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Develop real-world skills through hands-on training, ensuring confidence and readiness for professional work.